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en:support

Support Options


Support Categories

Message Board Current info, failures, malfunctions …
Program help Program help …
Documentation Manuals, documents, flyers …
Handouts Handouts
Presentations Presentations …
Xplains Animated help …
Videos Video channels …
Publications Publications …
Online Support Online support …
Events Beginner couses, training, tradeshows …
Troubleshooting Driver updates, Virus scanners, …
FAQs FAQs …
Tickets Tickets …
Running OnyxHelp Launching Online Support
License Request License Request


Support Level

Level 0 Support is exclusively provided by Image Instruments. An annual support fee is charged for this service by Image Instruments. In case the software was purchased from an external distributor, the Level 0 Support fee will be charged by the distributor as part of his own support service.
Level 1 - Level 3 Support is offered by external support providers. The support fee for such service is charged by the provider directly acc. to their own price list. In case the software was purchased from an external distributor, the Level 1 - Level 3 Support might be offered and charged by the distributor as part of his own support service.

Support Providers

Getting Started

en/support.txt · Last modified: 2021/09/21 17:26 by onyxadmin